1. SCOPE OF SERVICES

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HUE provides creative and digital services, including but not limited to:

• Graphic design and branding

• Website design and development

• Social media management

• Content creation

• Digital strategy

• Monthly plans and recurring services

• Custom services under an approved proposal or estimate

The specific scope of each service shall be detailed in the proposal, estimate, or plan accepted by the client.

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2. BUSINESS HOURS

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HUE’s business hours are:

Monday to Saturday
9:30 AM – 6:30 PM (Florida Time – EST/EDT)

All communications, deliveries, and response times are governed exclusively by these business hours.

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3. ENGAGEMENT AND ACCEPTANCE

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• A service is considered contracted once full or partial payment has been made.

• Payment constitutes automatic acceptance of these Terms and Conditions.

• HUE reserves the right to reject projects or clients at its sole discretion, without obligation to provide justification.

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4. PAYMENTS

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• All payments must be made in advance, unless otherwise agreed in writing.

• Late or failed payments may result in immediate suspension of services.

• Payments are non-transferable and non-refundable, unless expressly authorized in writing by HUE.

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5. REFUNDS

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• HUE does not offer refunds once the service has started, materials have been delivered, or production time has been reserved.

• For monthly plans or digital services, no partial refunds will be issued due to non-use, early cancellation, or change of mind.

• The client acknowledges that creative work begins upon payment.

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6. DISPUTES AND CHARGEBACKS

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• The client agrees not to initiate disputes, chargebacks, or claims without first contacting HUE directly.

• In the event of a dispute:

  • HUE may suspend all active services.

  • HUE may use conversations, deliverables, access records, approvals, and work logs as evidence.

• Unfounded or abusive disputes will be actively defended by HUE.

• The client acknowledges that digital services do not guarantee specific results (sales, reach, metrics).

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7. DELIVERY TIMELINES – WEBSITE DESIGN AND DEVELOPMENT

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• The standard delivery time for websites is 7 to 10 business days.

• If delivery occurs earlier, it will be considered an early delivery, not a contractual obligation.

• Timelines may be extended if:

  • The client requests additional requirements.

  • Changes fall outside the original scope.

  • There are delays in feedback or material delivery by the client.

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8. DELIVERY TIMELINES – SOCIAL MEDIA MANAGEMENT

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• The first batch of content is delivered within an estimated 2 to 3 business days from service start.

• This content allows publishing to begin according to the contracted plan.

• Timelines may vary depending on volume, complexity, or additional requirements.

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9. REVISIONS AND FEEDBACK

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9.1 Included Revisions

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Each service includes only the revisions specified in the accepted proposal.

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9.2 Excessive Feedback

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Excessive feedback is considered when the client:

• Requests repetitive changes to previously approved decisions.

• Changes creative direction without technical justification.

• Introduces new instructions outside the original scope.

Excessive feedback may result in additional fees, extended timelines, or scope reassessment.

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10. LACK OF FEEDBACK

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The client agrees to review, respond to, and approve deliverables within reasonable timeframes.

If the client provides no feedback or response for a period of 14 calendar days:

• For website projects, HUE may automatically invoice the second project payment, regardless of the stage of completion.

• The project may be paused until a response is received, without constituting a breach by HUE.

If a project reaches 30 consecutive calendar days without any response from the client, the project shall be considered cancelled due to client inactivity.

In such cases:

• The original project scope and quote shall be void.

• The project must be re-quoted in order to resume.

• A price adjustment may be considered but is not guaranteed.

• Any work previously completed will be considered delivered as-is.

If the client requests to resume a project that was previously paused due to inactivity, a reactivation fee of USD $250 will apply and must be paid prior to resuming work.

Lack of feedback or communication does not release the client from any payment obligations incurred prior to cancellation or pause.

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11. SOCIAL MEDIA SERVICES RENEWAL

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• Social media plans renew automatically.

• The client must notify cancellation at least 10 calendar days prior to the renewal date.

• If no notice is provided and the renewal date passes:

  • The service will be charged for the days used.

  • The amount will be calculated proportionally based on the total plan cost.

  • An invoice will be sent by email and must be paid.

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12. CANCELLATIONS

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• Cancellations must be submitted in writing.

• Cancellation does not entitle the client to refunds for payments already made.

• HUE may cancel a service in cases of breach, abuse, or disrespect, without refund obligation.

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13. CLIENT-PROVIDED CONTENT RESPONSIBILITY

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The client represents and warrants that all content provided to HUE (including text, images, videos, logos, music, fonts, trademarks, and graphic materials) is owned by the client or properly licensed for use.

HUE shall not be liable for legal claims arising from the use of such materials.
The client assumes full legal responsibility and agrees to indemnify and hold HUE harmless from any related claims.

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14. THIRD-PARTY PLATFORMS

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HUE works with third-party platforms and services, including social media platforms, payment processors, hosting providers, domains, and digital tools.

HUE does not control and is not responsible for:

• Service outages

• Account blocks or suspensions

• Policy or algorithm changes

• Technical failures of third parties

These events do not constitute a breach of contract and do not entitle the client to refunds.

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15. CLIENT CREDENTIALS AND FILE CUSTODY

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The client is solely responsible for storing, protecting, and backing up their access credentials, including usernames, passwords, administrative access, domains, hosting, emails, platforms, advertising accounts, and social media accounts.

HUE is not obligated to store, retain, or recover credentials, access information, logos, source files, graphic materials, or client data once the service has ended or the project has been delivered.

Any later request for recovery, resending, or reconstruction may be subject to availability, additional fees, and new delivery timelines.

HUE shall not be liable for loss of data, access, or files resulting from the client’s failure to properly safeguard or back up such information.

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16. SERVICE PAUSE DUE TO CLIENT INACTIVITY

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HUE may pause any project or service if the client fails to respond, provide required information, or approve progress.

Once paused:

• Project reactivation will be subject to availability.

• Delivery timelines may be adjusted.

• Additional fees may apply.

Pausing a service does not relieve the client of payment obligations.

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17. NON-EXCLUSIVITY

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The engagement of HUE’s services does not imply exclusivity.
HUE may work with other clients within the same industry, provided client confidentiality is maintained.

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18. INTELLECTUAL PROPERTY

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The client acquires rights to the delivered materials only upon full payment of the service.
HUE reserves the right to display completed work in its portfolio and promotional channels unless otherwise agreed in writing.

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19. LIMITATION OF LIABILITY

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HUE shall not be liable for:

• Indirect or consequential financial losses.

• Results not achieved beyond the scope of the executed work.

• Third-party decisions or external changes beyond HUE’s control.

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20. MODIFICATIONS

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HUE reserves the right to modify these Terms and Conditions at any time.
Updated versions will be available on the website.

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21. GOVERNING LAW

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These Terms and Conditions are governed by the laws of the State of Florida, United States.
Any dispute shall be resolved in the competent courts of Miami, Florida.